May Civic Platform User Experience Administration

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The primary objective of this course is to equip you with the knowledge and skills required to configure and maintain Citizen Access for your agency. Through this course, you will become proficient in using the Citizen Access administrator tools to manage global, feature, registration, and module-specific settings effectively. You will learn how to set role-based permissions to restrict or allow public user access to various types of data. Additionally, you will learn how to deploy records and create page flows that enable customers to submit online applications and schedule or request inspections.

In this course, you will also gain expertise in editing all Citizen Access pages and using Brand Builder to manage the site's look and feel. By the end of this training, you will be able to create and manage an efficient Citizen Access portal that meets the unique needs of your agency and enables easy and secure public access to government services.

Class Technical Requirements

Laptop or computer

2 monitors for best experience

Stable internet connection

Zoom application enabled

Video and Audio capabilities

Course Objectives

By the end of this course, participants will be able to:

Edit Citizen Access web pages, links, and buttons
Configure registration to align with agency requirements
Create record page flows
Deploy custom components
Manage public user accounts and contact relationships
Establish module-specific security, visibility, and data access settings
Deploy records for customer access and use
Manage the site UI with CSS or the Brand Builder tool

Target Audience

Civic Platform Administrators and Accela Partners responsible for configuring or maintaining the Civic Platform.

Select from the sessions below to register.

Online Instructor-led Class

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May

May 19 9:00 AM to May 19 2:00 PM ((UTC-07:00) Mountain Time (US & Canada) )
Location:
Instructor: Paul Puri
May 20 9:00 AM to May 20 2:00 PM ((UTC-07:00) Mountain Time (US & Canada) )
Location:
Instructor: Paul Puri

15 of 15 seats available

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